Frequently Asked Questions About eGiving.com




What is eGiving.com?

eGiving.com provides churches and non-profit organizations the ability to accept online giving. Churches can also take payments for church camp, conferences, building programs and other preconfigured accounts. Churches can setup a way for members to help victims of a natural disaster like Katrina within minutes.

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How do I use eGiving.com?

We have created a demo for you to have full access to the product. Please go to our Demo page to learn more.


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What products are available for my organization?

We believe that the Lord is the giver of the increase. eGiving.com has created and assembled a variety of tools and strategies to make use of electronic giving such as the following:

  • Online giving (variety of forms)
  • Kiosk giving
  • Text giving
  • All types of forms (Events & Registrations)
  • Conference call training/coaching
  • Live support for account help
  • Church Online Store

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Since transactions go through eGiving.com, how soon does the money go into the church's account after you take out the transaction fee?

Money from Credit Card/Check Card transactions are deposited into the church's account within 2-3 business days. Money from ACH (e-check) transactions take a few days to be deposited into the church's account. The reason for the delay in ACH is for verification that the funds are there, whereas Credit Cards/Check Cards have real-time validation of availability of funds

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Are there any maintenance fees for changes like adding a fund category, or a new report?

There is no charge for changing fund categories. Reports are a little different. There are several reports that you will have access to, but since we build these reports ourselves it would be unrealistic for us to say yes you can have any report you can dream up and it’s free. We will definitely provide some great reports and are very open to reports and statistic requests. We will do what we can to fill these requests.

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Who is liable for card information and cleaning up the mess if a cybertheft takes place?

If eGiving was at fault for a data breach, then eGiving would be liable. Only recurring transactions have the credit card or bank account information stored within our system. Only 20% of transactions were reoccurring, and thus would have credit card/bank account information stored. Also, Credit Card Companies and Merchant Account providers take a great deal of precautions to protect their accounts and provide assurance against fraud. All single transactions are processed over a 128 bit transaction encryption from the users’ computer to the merchant. Once the transaction is done, all sensitive data is immediately deleted upon processing. If a hacker did get in to the system (say they stole a high level password) they would still have to find the data, and then if they did come across the data it would look like a big pile of garbage. They would then need to decrypt this pile of garbage and if (big IF) they are able to decrypt it, they have a pile of numbers they would need to match up with names and addresses stored in a separate place before they would be able to charge a card. You can rest assured that if there is any kind of credit card fraud it will not have happened on our end.

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What happens if there are insufficient funds in a payment?

Credit Cards/Check Cards do real time validation to ensure availability of funds. ACH does not. If an ACH request is processed and there is NSF, there is a 3.00 charge. This is charged by the ACH merchant account provider, and we do not have any control over this rate.

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We know that we will have to enter the EFT giving into our software package like we would do today if we got a check. Is it possible to download the giving into a transferable file for our new church software package?

Yes, you will be able to download it in a CSV file, which most software packages can handle. As for the specifics of importing it into your software, you would have to ask your vendor about that.

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Why recurring giving?

Most Americans (approx. 80%) live on monthly budgets and their effectiveness as stewards is based on monthly faithfulness. As distracting as this culture is, electronic faithfulness is welcome by the giver and mission leaders. We see a 95% retention rate with monthly eGivers over 5 years, which could not work without eGiving.com. eGIving.com costs are minimal and our impact to planning and mission unquestionably valuable.

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Could you help me present this to my board/leadership?

We would be happy to do a conference call, a webinar or a board meeting/speaker phone short presentation. We would be glad to do whatever we can to help bring early unity and focus for the mission’s sake. These tools can have a very positive effect on your organization’s funding, and early team buy-in means more rapid growth in eGiving. The two key ministry contacts between eGiving.com and your organization are your admin and leader/advancement people.

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What are the different types of payments we can take with eGiving.com?

eGiving.com takes Visa, MasterCard, Discover, American Express (by request) and Personal Checks.

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Can I use eGiving.com to accept transactions other than donations and giving?

Yes, you can accept moneys on any pre-configured category. Accept payments for camp registration, building funds, a special offering for Easter.

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Can I accept recurring donations and payments?

Yes, you can setup multiple recurring payments and donations.

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How will I know a donation has been made?

Email notifications can be setup for both the giver and the organization. On the organization end, you will receive a daily batch summary e-mail and the giver will receive a receipt.

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Is your system secure?

Absolutely! We have taken extreme measure to go beyond expectations and attain the top level of PCI Compliancy Standards – PCI Level 1 Compliance which is utilized by credit card and major financial institutions. In other words, this means that all transactions are maintained in a secure environment.

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How long will it be before I can start taking donations?

Less than twenty-four hours from the time your merchant account application is approved. Merchant account applications usually take 1-2 business days to be approved.

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How do we start?

When you are ready, click the Getting Started button on our homepage. If you have more questions contact us at 888–780–4483 or email us at


Step One gives us your information for our files; we will send you appropriate applications.

Step Two creates the software and processor link and trains you in software usage.

Step Three is ongoing development strategy support. We are looking for an opportunity to co-labor long term with fellow Kingdom-building organizations.

Sign-Up »


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